Same Day Appointments Available
Important Policies for Your Pet’s Care
For the convenience and safety of our patrons, we have a few policies in place to facilitate efficient organization and time management. We have discovered through experience that these policies allow us to meet appointments on time and keep our patients safe and comfortable.
Patient Arrival Policy
For the safety and comfort of all clients and patients, we require that all pets be either leashed or crated while in the waiting room. No matter how well-trained or well-behaved, we find that this policy is in the best interest of all parties involved.
If you suspect your pet may have an infectious disease that could spread to other animals such as kennel cough, please let us know in advance so we can make special arrangements. Calling us beforehand or upon arrival, prior to entering the building, is helpful to our staff as they can then plan appropriately.
24-Hour Cancellation Policy
Our patients and clients are very important to us. The time we have allotted for your appointment is exclusive so we ask that you please provide us with 24-hour notice if you must cancel or reschedule any appointment. This allows our veterinarians to manage their time accordingly and may allow us time to accommodate patients on our waiting list.
In order to reschedule or cancel your appointment, you can call us at 513-469-7654 or email kylevet1995@gmail.com.
Financial Policy
Our payment policy requires all professional fees to be paid at the time services are rendered. We are happy to provide cost estimates in advance to help you to plan for the expenses. Kyle Veterinary Hospital accepts all major credit cards, cash, checks, and CareCredit. A $38.00 fee will be assessed for checks returned for non-sufficient funds.
In addition, please note that many pet insurance providers operate on a reimbursement model, so even if you do have pet insurance, it is best to assume you will still be providing the full payment on the day of the appointment. We recommend that you contact your insurance provider for specific policies.
Prescription Refills
Your pets’ health is important to us. Please allow 24-48 business hours for refills of your pet’s medications, so that you can ensure they don’t run out of anything. Our goal is to keep your pet happy and healthy.
